Refund Policy

HOW DO I PLACE MY ORDER?

The farmer-market portal is an online e-commerce store connecting consumers directly with the farmers. Farmers upload their produce details to the website. Consumers can choose a farm that delivers to their area and build their carts from the items available. This ensures that the consumers will be able to trace their vegetables to a farm where it is harvested. Please check the delivery areas covered by the farm to make sure that your area/community is covered. We don’t stock the perishables to make sure the freshness of the items you purchase and also to ensure that there is zero wastage. We consolidate all the orders from a community and procure directly from the farmer. We procure from only those farmers who have registered with us and uploaded their vegetables and fruit details on our farm details page. A consumer can see the details of the vegetables grown on the farm online and can also visit the farm to see the practices followed by the farmer. The items will be delivered directly to the consumer from the farm.

WHAT IS YOUR REFUND POLICY?

We want you to be completely satisfied with the products. If for some reason you are not and you wish to return any of your purchase, you can do it at the same time when the product is delivered to you and we will be happy to take the product back and hand over the balance amount or credit the balance in your account. For COD case, you only need to pay for what you take. For online payment cases, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 working days.

LATE OR MISSING REFUNDS (IF APPLICABLE): If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@communityfarm.in

HOW WILL I KNOW THAT YOU HAVE RECEIVED MY ORDER?

We will confirm the receipt of your order by sending you an email to your registered email id.

WHAT IS THE MINIMUM ORDER FOR DELIVERY?

There is no minimum order currently. But if your delivery location is not a part of our usual route and we have to expend additional cost in fulfilling your order we will add a delivery charges which depends on a case to case basis.

WHAT ARE THE DIFFERENT PAYMENT OPTIONS?

  • Cash on delivery
  • Payment link post-delivery.
  • Credit card/Debit card/UPI options through the payment gateway

HOW WILL THE ORDER BE DELIVERED TO ME?

We will be delivering your order on the delivery day informed to you via email.

WHAT IF I AM NOT THERE AT HOME AT THE TIME OF DELIVERY?

If you will not be home at that time, please indicate if the goods can be delivered to security or provide an alternate location. Delivery will be made accordingly. However, do ensure that the payment is handed over to the concerned person or that the payment is made online prior to delivery.